(236) 412-3642 box@careme.ca

Welcome to CareMe!

Please read this document carefully. If you agree to these terms of service and the privacy policy, you may access use the platforms.
We reserve the right to change these terms of service from time to time for any reason, which shall be effected by posting of the updated terms of service to our platforms; provided that such changes shall not apply to any fee-bearing subscriptions to the services which are then in effect until the expiration or termination of such subscription. These terms of service apply to all Carme’s services and features unless otherwise indicated.
Careme provides a subscription service for the monthly delivery of canine-related products for your dog or as a gift to other dog owners. Access to the platforms, use of the services, and purchase of the products are subject to these terms of service and the Careme privacy policy available on the website.

Registration and Subscriptions

Certain of our Services are reserved for registered users. In order to become a registered user (each, a “Client”), we will ask you to complete a registration form and provide a user name or email and create a password (“Login Credentials”). During any such registration, you are required to give truthful contact information (such as name and email address) in accordance with these Terms of Service. Certain Services may also require additional information, such as credit card information and information about your dog. You are responsible for protecting your Login Credentials from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your Login Credentials have been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your Login Credentials. For your convenience as a CareMe user or subscriber, all information that you provide to CareMe is subject to CareMe’S Privacy Policy. You are responsible for keeping your registration information up to date through your account page, to the extent such feature is made available on the Platforms for the applicable Service.

Monthly Delivery

As a subscribed Careme member, each month we will ship you a package with a different selection of items for your dog that may consist of a selection from toys, treats, or other canine-related items (“products”). Each month of your subscription, the selection of products may change. Accordingly, Careme cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.
By subscribing you agree to pay the monthly subscription fee for the products that are supplied each month.

Billing and Payments

We may make the Services available, including monthly CaeMe subscriptions, for free or for a fee from time to time. We reserve the right to change our fee structure at any time, except for the subscription fees applicable to any then-current fee-bearing subscription period. We also reserve the right to initiate special incentive pricing, membership, and other programs, which may be limited, at our sole discretion, to defined and limited existing users or new users. If you purchase any services that we offer for a fee, either on a one-time or subscription basis, you agree to pay CaeMe directly or via its third-party payment processing service provider. You also agree to pay the applicable fees for such Services (including, without limitation, periodic fees for subscriptions) as they become due plus all related taxes.

The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard.

Subscription Renewals

You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription plan lasting longer than one month (i.e., 6 or 12-month plans), you will automatically be charged each month during that subscription period, even if you have canceled your subscription prior to the end of that subscription period. further, your subscription to such service will continue until you cancel and, if you cancel your membership before the end of an existing subscription period, you will be charged for the remainder of that subscription period. to cancel, you must log in and cancel the subscription on the platform applicable to such service by the first day of the month following the end of your then-current subscription period, or contact our happy team through the contact information on our website. Your subscription will continue until you cancel and, if you do not cancel your membership prior to the first day of the month following the end of a subscription period, your subscription will automatically renew for a new subscription period of the same amount of time. All cancellation requests received after the first day of the calendar month following a subscription period will apply to the following subscription period. we may refuse to renew any subscription at our sole discretion.

Payment

You agree that Careme may charge your payment method for any services, subscriptions, or products you purchase and for any additional amounts (including any taxes, including local sales tax or vat, and late fees, as applicable) that may be accrued by or in connection with your account associated with your login credentials. You are responsible for the timely payment of all fees and for providing Careme with a valid payment method for the payment of all fees through one of the methods that we list on the shipping, return and exchange policy for the platform applicable to such service, subscription, or product from time to time. You may be charged, and you agree to pay, local sales tax or vat, if applicable.
Prices for the products and services offered via the platforms may change at any time, and we do not provide price protection or refunds in the event of a price reduction or promotional offering. For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your monthly purchase of products.
We use a third-party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Careme the right to store and process your information with the third-party payment service, which may change from time to time; you agree that Careme will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third-party payment service provider’s terms of service and privacy policies. You acknowledge that we may change the third-party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

Shipping and Risk of Loss

Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Careme within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged.
Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.

Order and Subscription Cancellations:

We work hard to make your subscription satisfying; however, you may cancel your ongoing membership through the account page on the sites or by contacting our team.